Frequently Asked Questions about 24Protect PlusSM
What is 24Protect PlusSM?
What will I receive if I join 24Protect PlusSM?
How do I access these benefits?
Is there a trial membership period? How does it work?
Can I cancel my program if I decide it’s not for me?
Can I cancel parts of 24Protect PlusSM?
Can my whole family use this?
How do I save with Gift Cards/Certificates?
Do Gift Cards/Certificates have expiration dates?
How can I contact you?
How do I change my address on file?
Who are your participating retailers?
Can I return an item after I've paid for it? What is your Refund Policy?
What do I do if I forgot my membership ID#?
How can I request additional membership materials/information?
What is your Privacy Policy?
Is 24Protect PlusSM Web site secure?
How do I opt out of receiving future marketing e-mails?
What is your shipping and delivery policy?
What is 24Protect PlusSM?
24Protect PlusSM is a unique program that provides access to benefits to help protect the most important parts of your life,
from your family and your pets to your home, your finances, your car and more.
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What will I receive if I join 24Protect PlusSM?
You will receive, either in print or electronically via this site, the comprehensive membership materials,
which include an overview of the program covering the terms and conditions and full description of the benefits and services available to our members.
You'll also receive your personal membership identification number that allows you to take advantage of all the money-saving benefits available the program offers.
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How do I access these benefits?
To access your benefits in 24Protect PlusSM, you can order online.
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Is there a trial membership period? How does it work?
Upon enrolling, you will have a trial membership period during which you can use the program benefits as much as you'd like.
If you find the service is not for you, call us before the end of the trial period, toll-free at 1-888-337-4295,
and you won't be charged the yearly membership fee*. If you wish to continue with your membership after the trial period you agreed upon,
the low yearly membership fee is automatically charged to the billing source authorized by you.
* Online enrollees will be charged a $1.00 trial-period fee, in accordance with the agreed upon enrollment terms.
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Can I cancel my program if I decide it’s not for me?
Absolutely. You have the right to cancel your membership at any time. There is never an obligation to remain a member.
Just visit our Contact Us
page to send an e-mail or call Member Savings toll-free at 1-888-337-4295.
If you cancel during your trial period, you won't be charged the membership fee.
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Can I cancel parts of 24Protect PlusSM?
No, 24Protect PlusSM is a complete package of benefits designed to work together to assist our members.
Unfortunately we cannot separate out specific benefits from the total package.
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Can my whole family use this?
Yes! The members of your immediate family including your spouse, and dependent children who are
living in your household at your current address may take advantage of your membership in 24Protect PlusSM.
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How do I save with Gift Cards/Certificates?
As a member of 24Protect PlusSM, you may save with Gift Cards/Certificates.
Gift Cards/Certificates can be purchased either online or by calling Member Savings.
For every $25 gift card you purchase through 24Protect PlusSM, you will get $5 back at the end of the month.
The dollar amount earned will be credited back to the credit card you used to purchase the gift card(s).
Because this is an exclusive 24Protect PlusSM offer, the Gift Cards/Certificates must be purchased through 24Protect PlusSM.
Credits are not available for Gift Cards/Certificates purchased at retail locations.
You can purchase up to 5 Gift Cards/Certificates per retailer per month, with a maximum of 30 per member family per membership year.
You must be an active member of 24Protect PlusSM at the time your credit is processed.
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Do Gift Cards/Certificates have expiration dates?
The expiration dates on gift cards vary; however, gift cards are typically good for several months (expiration dates are printed on the gift card itself).
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How can I contact you?
Visit our Contact Us
page to send an e-mail or call Member Savings toll-free at 1-888-337-4295.
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How do I change my address on file?
Simply visit our Contact Us
page to send an e-mail or call Member Savings toll-free at 1-888-337-4295. If sending an e-mail, be sure to include your name, membership ID#,
old address and new address for the address change.
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Who are your participating retailers?
Our list of participating retailers is long and is constantly growing. For the most up-to-date listing, please visit the benefit category that interests you.
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Can I return an item after I've paid for it? What is your Refund Policy?
Gift cards/certificates are non-refundable. They cannot be exchanged or returned for a cash,
credit or check refund and also may not be redeemed for cash.
24Protect Plus is not responsible for lost and stolen gift cards/certificates after being received by you.
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What do I do if I forgot my membership ID#?
Either visit the Contact Us
page and send us an e-mail or call Member Savings toll-free 1-888-337-4295. If sending an e-mail, be sure to include your name and address.
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How can I request additional membership materials/information?
Either visit the Contact Us
page to send us an e-mail or call Member Savings toll-free 1-888-337-4295. If sending an e-mail, be sure to include your name, address and membership ID#.
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What is your Privacy Policy?
Click here to read our privacy policy.
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Is 24Protect PlusSM Web site secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access.
When you place an order online and provide required credit card information,
the SSL scrambles or encrypts your information before it is sent to us over the Internet.
This protects your credit card information from being read while it is transferred through cyberspace.
When we receive your order, the information is kept encrypted until we are ready to process your request.
In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your membership ID #, visit our
Contact Us page,
select "Unsubscribe to future marketing" from the drop-down menu, and email us your request.
Please be sure to include your name and membership ID number as well as the email address you would like us
to remove from our distribution list. Please note, to insure you remain as informed as possible on the status of your membership, after opting out
you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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What is your shipping and delivery policy?
Orders for gift cards/certificates are shipped using Standard service,
at no additional charge and will arrive between 7 and 10 business days after your order is processed.
All benefit items other than gift cards/certificates will be shipped separately using standard service and will arrive between 7 and 10 business days after
your order is processed regardless of shipping method chosen. Such items may include books, CD-ROMs, directories, guides, coupons, etc.
Orders are processed (i.e. packaged and shipped from our facility) within 24 hours of being placed.
Orders of $2,000 or more require a signature upon delivery.
Items ordered directly from third party retailer partners are subject to that retailers
shipping and handling fees and delivery policy.
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